Return & Refund Policy
Return & Refund Policy for Jack Guards
CDC LLC (“we” and “us”) operates www.myjackguard.com and offers newly designed plugs called Jack Guards, primarily for guitars and other band-type electronics and gear. By making a purchase through our website, you agree to adhere to the following return and refund policy:
- Mailing Address: 3 Spangle Way DR, O Fallon, MO 63366
- Email: support@myjackguard.com
- Phone: 1-636-515-4953
Returns
- Return Period: You may return unused and unopened Jack Guards within 30 days of the purchase date for a full refund.
- Condition of Return: Items must be in their original packaging, unused, and accompanied by a receipt or proof of purchase.
- Exemptions: Sale items or items damaged through misuse are not eligible for returns.
Refunds
- Refund Process: Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
- Refund Timeline: If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Exchanges
- Defective or Damaged Items: If the Jack Guards are defective or damaged upon receipt, you may request an exchange within the 30-day return period.
- Exchange Process: Send us an email at support@myjackguard.com, and we’ll guide you through the exchange process.
Shipping
- Shipping Costs: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Address: Send returns to the shipping sending address: 3 Spangle Way DR, O Fallon, MO 63366.
Order Cancellation
- Before Dispatch: You can cancel an order before it’s been dispatched for a full refund. Simply contact our support team at support@myjackguard.com or call 1-636-515-4953.
- After Dispatch: If the order has already been dispatched, cancellation will be treated as a return, and the above return policy will apply.
Import Duties & Taxes
- International Shipments: Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. These are not included in the product price or shipping cost.
- Refusal to Pay: If you refuse to pay these charges, the goods may be returned to us at your expense, and you will receive a refund for the value of the goods paid, minus the cost of return shipping. The cost of the initial shipping will not be refunded.
Lost or Stolen Packages
- Responsibility: We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
- Investigation: Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for you to investigate.
Limitation of Liability
- Liability Limit: In no event shall CDC LLC or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever arising out of or in connection with your use of myjackguard.com or products purchased.
- Warranties: All Jack Guards come with a manufacturer’s warranty. Additional information regarding the warranty can be found on the product page or by contacting our support team.
Changes to This Policy
- Updates & Modifications: We reserve the right to update or modify this Return & Refund Policy at any time, and it’s your responsibility to review this policy periodically. Your continued use of the website after any changes constitutes acceptance of those changes.
- Notification: Significant changes to the policy will be notified on our website. However, we recommend reviewing the Return & Refund Policy periodically for any modifications.
Governing Law
- Jurisdiction: This Return & Refund Policy is governed by and construed in accordance with the laws of the state of Missouri.
- Disputes: Any disputes or claims related to the Return & Refund Policy will be resolved in the jurisdiction of O Fallon, MO.
Privacy
- Customer Information: Your submission of personal information through the store is governed by our Privacy Policy. Please visit our website for complete details on how we handle your personal information.
- Disputes: Any disputes or claims related to the Return & Refund Policy will be resolved in the jurisdiction of O Fallon, MO.
Accessibility
- Assistance Required: If you are visually impaired or have difficulty accessing information, our customer service is available to assist you. Please contact us at support@myjackguard.com or 1-636-515-4953.
Final Note
Your satisfaction is our priority. We aim to be as transparent and supportive as possible, ensuring a smooth process for returns, refunds, and exchanges. We are committed to our customers and strive to provide exceptional products and services.